Privacy Policy 

Effective Date: May 2025 

This Privacy Policy (“Policy”) applies to the website, and Novani Healthcare Ltd (Company) and governs data collection and usage. At Novani Healthcare Ltd, we are committed to protecting your privacy and personal information in compliance with the Data Protection Act 2019. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. 

Collection of Your Personal Information 

We only collect personal information that you voluntarily share with us. In certain situations, providing personal data may be necessary to access specific services or features. These situations may include, but are not limited to: (a) Requesting for a service; (b) participating in promotions or contests offered by us or our partners; (c) subscribing to special offers from third-party providers; (d) contacting us via email; or (e) making purchases and submitting payment details. The information you provide may be used to communicate with you regarding the services or products you’ve requested. Additionally, we may collect further personal or non-personal data as needed in the future. 

Information We Collect 

We may collect the following types of personal information: 

• Contact Information – Name, email address, phone number, mailing address 

• Health Information – Relevant medical details submitted for care coordination or support as approved by qualified medical professional. 

• Usage Data – IP address, browser type, pages visited, and time spent on our site for web analytics only. 

• Other Information – Any data you voluntarily submit through forms, emails, or chats 

How We Use Your Information 

We use your personal information to: Provide and manage our services, including homecare, escorting, and patient support programs; Communicate with you regarding appointments, updates, or care plans; Process requests, referrals, and inquiries; Comply with legal and regulatory requirements; Improve our website functionality and user experience. 

Data Sharing , Disclosure and Third Party Links 

We do not sell or rent your personal data to any third party. We may share your information: 

• With authorized healthcare professionals involved in your care 
• With service providers under strict confidentiality agreements 
• When required by law or regulatory bodies 
• With your explicit consent for any other purpose. 

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before submitting your data. 

Your Rights 

You have the right to: 

• Access and request a copy of your personal data 
• Correct inaccurate or outdated information 
• Withdraw consent where applicable 
• Request deletion of your data, subject to legal obligations, on receipt of a verifiable request from you. 

To exercise these rights, please contact us at hello@novanihealthcare.com 

Cookies and Tracking 

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.  

Policy Updates 

The Company reserves the right to update this Policy from time to time, to reflect changes in our services, any applicable laws or our data protection practices. Any changes will be posted on this page with a revised “Effective Date.” 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: 

Novani Healthcare Ltd 
Email: hello@novanihealthcare.com 
Phone: +254 114 904999 
Address: Mama Ngina Street, Nairobi 

Postal Address: P.O BOX 49422 -00100 Nairobi,  
Kenya